AI chatbots for Canberra businesses
A website chatbot briefed on your business, built in-house in Canberra — it answers customers 24/7, works out what each visitor is after, and emails you their details with a summary of the chat. Free for the first month. The chat button on this page is the product: open it and ask it anything.
Connect Your Way builds AI chatbots in-house on Claude: briefed on your business, answering on your website 24/7, and when a visitor leaves their details you get an email with a summary of the conversation. Free for the first month; if you keep it, a one-off A$1,000 setup and A$100 a month, month to month. The bot on this page is one of ours — try it.
What your AI chatbot does
Most people who land on a Canberra trade, clinic or professional-services website leave without contacting anyone. The contact form asks for effort before it gives an answer, and at 9pm there is nobody to ask. A chatbot changes the order of that: the visitor asks the question they actually came with, gets a useful answer straight away, and only then gets asked for their details.
Ours runs on Claude, briefed and guard-railed for your business specifically — what you do, how you talk, and the things it must never do: no invented prices, no commitments on your behalf, no drifting off into questions that have nothing to do with you. When a visitor asks what something costs, or otherwise shows they are serious, it asks for their name and email and hands the enquiry to you.
- Answers questions about your business 24/7, in natural conversation — replies stay short and to the point rather than dumping a brochure
- Briefed on your services, hours and tone, with hard rules about what it must never say
- Qualifies the enquiry: it works out what the visitor runs, what they need and why, before you ever reply
- Captures the lead in the chat window — name and email, no separate form to find
- Emails you that lead with an AI-written summary of the conversation, so you call back knowing the job
- Answers in English, Korean or Chinese, following whichever language the visitor writes in
Why put an AI chatbot on your site?
Answers while you sleep
After-hours visitors get real answers instead of a contact form — and you wake up to a summarised enquiry rather than a missed one.
Qualified, not just captured
The chatbot works out what each visitor is after before handing them to you — so every lead arrives with context attached.
Leads land in your inbox
A visitor who leaves their name and email becomes an email to you: their details, plus a short AI summary of what they were asking about.
Built in-house in Canberra — and why that matters to you
We are not reselling somebody else's chatbot platform with our logo on it. We write the software, we run it, and we answer the phone when it needs changing.
Most "AI chatbot" offers in this market are a licence to a third-party platform with a margin on top. That is fine until you want something the platform does not do — then your provider is as stuck as you are, and the answer is a support ticket to a company in another timezone.
The chatbot on this page is our own code, calling Claude directly. There is no platform in between to price you up, sit on your data, or decide next quarter that your plan now costs double.
Three things you get from owning the build
Changes, not tickets
Want it to stop answering a question, or start answering a new one? It is an edit to your brief by the person who wrote it — not a feature request to a vendor.
No platform lock-in
No per-seat licence, no third-party platform whose pricing and roadmap you have to live with. One monthly fee to us, month to month.
Local support
Built and supported in Canberra, in your timezone, by the person who built it. We serve businesses across the ACT, NSW and VIC.
From a phone call to answering customers, in days
Five steps, and four of them are ours. The only real work on your side is telling us what your business actually says to customers.
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A discovery call
Half an hour on what your customers actually ask, what you want the bot to never say, and what a good enquiry looks like to you. If a chatbot is the wrong tool for your business we say so on this call.
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We brief it on your business
Your services, your hours, your pricing rules, your tone, and the boundaries — what it hands to you rather than answering. This brief is the product: it is the difference between a bot that helps and a bot that embarrasses you.
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You test it on your own site
It goes onto your website behind the scenes and you talk to it like a customer would. Anything that reads wrong, you tell us, and we change the brief — usually the same day.
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It goes live, in days
One component on your site and the chat button is answering visitors — nights, weekends, and the hour your competitors are on a job and not picking up.
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We tune it from real conversations
Real visitors ask things nobody predicts. We read the first few weeks of chats with you and keep tightening the brief. Updates are included for as long as you are with us.
What it costs
Try it free for a month. If you keep it: A$1,000 one-off setup and A$100 a month
The setup fee is billed only when you decide to continue — nothing is charged during the free month. After that it is A$100 a month, month to month, with the build, the briefing, hosting, the AI usage behind every reply and updates all included.
- Free for a month — briefed, tested and live on your site, with nothing to pay while you decide
- A$1,000 one-off setup — billed only when you decide to continue. It covers the build and the briefing: your services, hours, pricing rules, tone and boundaries turned into a chatbot that is right about your business
- A$100 a month — hosting, the AI usage behind every conversation, the lead emails, and brief updates whenever your business changes
- Fair use — up to 500 conversations a month, comfortably past what a site this size sees. If you ever get near it, we'll talk
- Month to month — no minimum term. If the free month does not convince you, it comes off your site and you have paid nothing
One thing you choose: who gets reported
Included, and the default: when a visitor leaves their name and email, you get an email with their details and a summary of the conversation. People who just wanted an answer get their answer and are left alone — most visitors are not leads, and a bot that treats them as one reads like one.
Optional, at extra cost: a summary of every conversation, whether or not they leave their details — so you can see the questions people are asking and the enquiries that walked away. For businesses that want every lead. We scope and price it with you on the discovery call.
The chatbot answering on this page is the same software we put on a client's site — not a mock-up of it. Ask it something awkward before you book the call.
Frequently asked questions
What does an AI chatbot cost?
How long does it take to set up?
What happens after the free first month?
What can't it do, and when does it hand off to me?
Where do the chat summaries go?
Can it be updated once it's live?
Worth reading first
We wrote up the whole market — what the DIY tools and the managed Australian providers charge, what a site chatbot really does for a trade or a clinic, and what to ask any vendor before you sign: what AI chatbots cost in Canberra, and why we build ours in-house.
And because we would rather show the work than describe it, we're documenting how this page ranks — read the case study: the Search Console baseline, every change we made to this page, and whether it worked.
Want a chatbot briefed on your business?
Try the chat button on this page, then book a free discovery call — we'll scope one around your services and tone, and the first month is on us.